Clinical safety
Clear triage for clinical and aesthetics enquiries.
Express Desk separates admin questions from clinical questions. Routine enquiries are handled quickly, while anything medical is escalated to a human.
Note: Express Desk is a triage and admin tool. It is not a medical device and does not provide clinical diagnoses.
Active Safety Monitor
Clinical queries routed to humans
When is your next micro-needling gap?
✅ AI HANDLED
I'm pregnant, is micro-needling safe?
⚠️ ESCALATED TO CLINICIAN
Clinical safety
Clinical Protocol: Tier 1 Triage Only.
Routine Handling
✅ SAFE
"How much is microneedling?"
"Do you have parking?"
AI responds and provides booking link.
Sensitive Triage
⚠️ HUMAN REQUIRED
"I'm on blood thinners, is this okay?"
"I have an active breakout."
AI stops, notifies owner, and asks for a callback number.